Refund and Cancellation Policy

Right to Withdraw From Contract

1.1 Your withdrawal from the contract must be sent to our email address support@swayfunded.com within the specified time limit. We will confirm the receipt of the withdrawal to you in text form without undue delay.

1.2 The Provider is entitled to immediately withdraw from the Contract in case of any breach by the Customer specified in our GTC available on https://www.swayfunded.com/terms.

Defective Performance

2.1 If the Services do not correspond to what was agreed or have not been provided to you, you can exercise your rights from defective performance. The Provider does not provide any guarantee for the quality of the services. You must notify us of the defect without undue delay to our email address.

2.2 When exercising the rights from defective performance, you may request that we remedy the defect or provide you with a reasonable discount.

2.3 We will try to resolve any complaint you may lodge as soon as possible (no later than within 30 calendar days), and we will confirm its receipt and settlement to you in writing. If we do not settle the complaint in time, you have the right to withdraw from the contract. You can file a complaint by sending an email to our e-mail address support@swayfunded.com.

2.4 The fee is paid for allowing you to access the Sway Funded Trading Challenge, or the Services provided under the Sway Funded Trading Challenge. The Customer is not entitled to a refund of the fee, for example, if the Customer cancels the Customer’s Client Section or requests the cancellation by email, if the Customer terminates the use of the Services prematurely (for example, fails to complete the Sway Funded Trading Challenge or the Verification), fails to meet the conditions of the Sway Funded Trading Challenge or the Verification, or violates the GTC.

2.5 If the Customer lodges an unjustifiable complaint regarding the paid fee or disputes the paid fee with the Customer’s payment service provider (e.g. through dispute services, or other similar services), on the basis of which an annulment, cancellation or refund of the fee or any part thereof is requested, the Provider is entitled, at its own discretion, to stop providing to the Customer any services and refuse any future provision of any services.

2.6 Your choice of the option of the Sway Funded Trading Challenge that you select when making an order shall also apply to the subsequent Verification. You will start the subsequent Verification and, possibly, other products related thereto, with the parameters and the same currency that correspond to the option of the Sway Funded Trading Challenge selected by you. Once you make a selection, it is not possible to change it. If you are ordering a new Sway Funded Trading Challenge, the restrictions specified in clause 2.6 shall not apply.

2.7 The Provider reserves the right to unilaterally change the fees and parameters of the Services at any time, including the parameters for their successful completion. The change(s) have immediate effect on all challenges purchased prior to the enforcement of the change(s). It is the Customer's responsibility to regularly review and acknowledge any changes in fees, service parameters, and/or conditions affecting the successful completion of services, especially before initiating any transactions and/or trades.

2.8 The Customer may at any time request the cancellation of the Client Section by sending an e-mail to support@swayfunded.com. Sending a request for the cancellation of the Client Section is considered as a request for termination of the contract by the Customer, with the Customer being no longer entitled to use the Services, including the Client Section and Trading Platform. The Provider will immediately confirm the receipt of the request to the Customer by email, whereby the contractual relationship between the Customer and the Provider will be terminated. In such a case, the Customer is not entitled to any refund of the fees already paid or costs otherwise incurred.

2.9 After paying the fee for the selected option of the Sway Funded Trading Challenge, the Customer will receive the relevant login data for the Trading Platform at the e-mail address provided by the Customer or in the Client Section.

IF YOU ARE A CONSUMER, YOU ACKNOWLEDGE THAT, BY PURCHASING A CHALLENGE, YOU EXPRESSLY DEMAND THE PROVIDER TO COMPLETE THE SERVICES BEFORE THE EXPIRY OF THE PERIOD FOR WITHDRAWAL FROM THE CONTRACT, WHICH AFFECTS YOUR RIGHT TO WITHDRAW FROM THE CONTRACT, AS SPECIFIED IN MORE DETAIL IN CLAUSE 1.

3. OUT-OF-COURT CONSUMER DISPUTE SETTLEMENT

3.1 It is our objective that our customers are satisfied with the Sway Funded, LTD services; therefore, if you have any complaints or suggestions, we will be happy to resolve them directly with you and you can contact us at our e-mail address support@swayfunded.com or by visiting our website at https://swayfunded.com/